so i work at the paul frank store
my boss told me we got some bad reviews
one of them said we're unattentive and one said that we're too concerned with our personal conversations to ask if someone needs help.
i can understand these complaints... and perhaps they are right, but it could also have been just when that person was there. kind of like you can't really judge a person on one meeting. maybe that person was just having a weird/bad day....
but where do we get to air our complaints about shitty customers?
i mean... maybe that day 9 out of 10 times we asked someone if they needed help they gave us a blank stare because they had no idea what we were saying, completely ignored us, or were rude and annoyed that we were asking them. I mean really... how much of that can a person put up with before they just don't want to keep asking? the best is when you greet customers warmly and get no response.... i mean... maybe there's a reason we just talk to each other.
and THEN the person says they like to be left alone anyway... why can't these people make up their minds? we obviously don't read minds, i don't know how we're supposed to know which customers want to be helped and which customers just like to be left alone.
so stupid.
1 comment:
It's one of those weird things where you have to force yourself to create a brand new "box" of a situation for each new person. They don't look at it in the way that you see it... like, they don't walk into a store and upon no greeting, think, "well she's probably tired of saying it all the time anyhow..." Unfortunately in the retail world you have to "create an experience" for the customer. It's shit I've learned but rarely apply... and now, like any wise human, I am passing on advice that I don't follow myself. <3
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